Terms and Conditions - Online Orders

Terms and Conditions:

  1. Embroidery Details: Customers are required to thoroughly review and confirm all embroidery details before proceeding with the checkout process.

  2. Responsibility for Incorrect Embroidery: The brand/business shall not be held accountable for any inaccuracies in embroidery details submitted by the customer.

  3. Personalised Items Policy: Please note that personalised items are not eligible for return or exchange.

  4. Sale Items: All sale items, including those purchased using discount codes, are considered final. Once an order is placed, it cannot be cancelled, returned for a refund, exchange, or store credit, except in cases of product faultiness.

  5. Complimentary Gift Returns: In the event of returning purchased items for a refund, customers must also return any complimentary gifts received, in their original condition. This measure ensures fairness and aids in inventory management.

  6. Faulty Items Resolution: Faulty items will be evaluated by our team and may be repaired, replaced, or refunded at our discretion. Repair may be prioritised over replacement, if deemed feasible.

By proceeding with a purchase, you acknowledge and agree to abide by these terms and conditions. If you have any questions or concerns, please contact our customer service team for assistance.