FAQ


Monogramming

All Midnight Mischief pieces are provided with complimentary monogramming and are hand-customised to ensure they are truly unique and your own. Our workers ensure there is a high standard of quality control throughout the entire process. We provide embroidery of accented characters at no extra cost.

For all bespoke order enquiries regarding different font styles, embroidery colours and letter sizes, monogram positions such as cuff initials, please contact info@midnightmischief.com.au or click here for our contact form to get a quote on your customised piece.


Pre-orders and Shipping

 

Items marked as pre-order will be shipped according to the expected dispatch dates listed. We endeavour to adhere to these dates to the best of our ability however the dates are subject to change if unexpected lead times should occur. If you are placing a single order that includes items both on pre-order and in stock items, all items will be sent together when the pre-ordered items are ready to ship.

General shipping information: we do not include public holidays in our shipping days and there may be a delay of up to 3 days during our sale periods so please choose express postage if your order is urgent.

Australia wide shipping:   Midnight Mischief ships Australia wide with Australia Post. Items will be dispatched within 5 business days to allow for custom monogramming. Please note we are not responsible for any delays in shipping or loss of parcels once they are dispatched.  We offer free standard shipping (2-5 business days) or express shipping (1-2 business days in metro areas) Australia wide from $9.95. Please note, we charge extra to ship multiple items accordingly to Australia Post’s rates.

International shipping:    We offer economy, standard and express shipping for our international customers. Prices start from as low as $11.95 AUD. Please add your item to your cart and checkout to see the available options and quotes for shipping. Items will be dispatched within 5 business days to allow for custom monogramming. Please note we are not responsible for any delays in shipping once dispatched. 

International shipping available to the following countries: Canada, USA, Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, India, Indonesia, Ireland, Italy, Korea, Monaco, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, South Africa, Israel, Saudi Arabia, United Arab Emirates, China, Hong Kong, Japan, Malaysia, Singapore, Thailand, Taiwan, Vanuatu, Vietnam.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur. PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

Bridal and Corporate Orders

Midnight Mischief understands weddings and gifting season are one of the most significant yet expensive times of the year. We offer special prices for our bridal parties and corporate communities. If you meet our minimum order of 5 sets, contact us for your special quote on your order.

We also allow for customised pyjama fabric colours and piping colours in a wide range of colours under certain conditions. For all bespoke order enquiries regarding a full customisation of your own set of pyjamas for your business please contact info@midnightmischief.com.au or click here for our contact form to get a quote on your customised bulk order.


Packaging and Returns

All of our items are beautifully wrapped in premium tissue paper and sent to your nominated address. Please note, we have no control over how the parcel is handled during the delivery process. We suggest before you check out, add a gift box and luxe foil card with a personalised message to complete and protect your gift during the delivery process. Choose from over 10 designs of foil cards to suit your occasion. The cards come with an envelope and is sent within the gift box with your personalised pyjama purchase. The gift boxing options can be found here.

Please read our exchange and refund policy carefully before making your purchase. If you have any queries please do not hesitate to contact us. We do not accept exchange or refund on personalised garments so please select carefully. Should an item have a manufacturing fault, we will offer a full refund in store credit. A Midnight Mischief store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item or save your store credit for later as it never expires.

Please contact us within 24 hours with pictures of the manufacturing fault and send the item back to us within 14 days of being received. Keep in mind, in order for us to be able to accept your return, it must meet the below requirements:
- The item is unworn and in original condition with all the tags still attached,
- The item has absolutely no marks or stains (including makeup and spray tan),
- The item is returned to us within 14 days from delivery date.


Care Instructions

All of our sleepwear is made from a luxe silky satin fabric without the need for expensive dry cleaning. Made of 95% polyester and 5% spandex. We suggest a cold gentle machine wash separately. Use short cycle and reduced spin. Do not soak, bleach or tumble dry. Cool iron garment from inside


Sizing Guide

Midnight Mischief sleepwear sizing ranges from small, medium, large and extra large. These sizes are true to Australian sizes. We recommend should you be between sizes or unsure to go up a size to ensure a comfortable fit. The bottoms of each pyjama set include a drawstring to give a more flexible fit. 

XS S  M L XL
Bust 82 87 92 97 102
Waist 65 70 75 80 85
Hips 93 98 103 108 113