We quality check all of our products prior to dispatch and are confident in the quality of our products before we send your parcel out to you. If you shop with us in a physical location you are able to check your purchase prior to leaving the store to ensure you are 100% satisfied with our product.
If you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution in accordance with consumer law. We cannot provide a refund or exchange for pure change of mind on products that have been personalised.
If you have purchased an item from us without any personalisation we are happy to provide you with an exchange or store credit on the item once returned to us. If you wish to cancel a pre-order, a store credit will be provided. We do not provide refunds on change of mind purchases. The item must have a proof of purchase and be in the same condition as when it was sent to you. Please contact us at firstname.lastname@example.org and send back the item within 5 business days of the delivery date.
Keep in mind, in order for us to be able to accept your change of mind return, it must meet the below requirements:
- The item is unworn, unwashed and in original condition with all the tags still attached,
- The item has absolutely no marks or stains (including makeup and spray tan),
- The item is returned to us within 5 business days from delivery date.
- The item is in a saleable condition and unpersonalised
- The item was a full price purchase
Please note: postage for change of mind returns are at the customers expense and we either provide an exchange or store credit for change of mind purchases.
Where an item is damaged through misuse, neglect or abnormal use, Midnight Mischief will not provide a refund, exchange or repair.
Midnight Mischief will refuse refund requests if there is evidence of fraud, refund abuse, or other manipulative behaviour that entitles Midnight Mischief to a corresponding counterclaim.