We quality check all of our products prior to dispatch and are confident in the quality of our products before we send your parcel out to you. If you shop with us in a physical location you are able to check your purchase prior to leaving the store to ensure you are 100% satisfied with our product.
If you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution in accordance with consumer law. We do not provide a refund or exchange for pure change of mind on products that have been personalised.
If you have purchased an item from us without any personalisation we are happy to provide you with an exchange, store credit or refund on the item once returned to us. If you wish to cancel a pre-order or current order, a store credit will be provided. The item must have a proof of purchase and be in the same condition as when it was sent to you. Please contact us at email@example.com and return the item within 10 business days of the delivery date.
Conditions For Exchanges, Store Credits and Refunds
- Items must be returned with 10 days of receiving your order
- All original tags must remain attached
- Item(s) must be unworn, unwashed and returned in original condition
- Item(s) must be in a saleable condition and unpersonalised
- Item(s) was a full price purchase
Please note: postage for change of mind returns are at the customers expense and we either provide an exchange, store credit or refund for change of mind purchases.
Where an item is damaged through misuse, neglect or abnormal use, Midnight Mischief will not provide a refund, exchange or repair.
Midnight Mischief will refuse refund requests if there is evidence of fraud, refund abuse, or other manipulative behaviour that entitles Midnight Mischief to a corresponding counterclaim.
Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.
We recommend choosing carefully to avoid disappointment, so please get in touch at firstname.lastname@example.org if you have any questions regarding sizing. Any items returned outside the 10 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. Midnight Mischief Sleepwear reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.
Faulty items will be assessed by our team and repaired, replaced, or refunded on a case by case basis. We reserve the right to repair over replacement if possible.
Midnight Mischief reserves the right to inspect returned items and reject returned goods if we do not see them to be faulty or damaged.
Items damaged as a result of normal wear and tear, or items that have been damaged as a result of incorrect washing are not eligible for return, repair or exchange.
Pilling is a normal occurrence of our fabric and is not a sign of poor quality or a faulty product. It is caused by every day wear and tear, and does not affect the durability or functionality of the fabric.
Our returns policy is in addition to your rights under the Australian Consumer Law. We want you to be 100% satisfied with your order. Please get in touch via email@example.com with your full name and order number.